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Tenant Satisfaction Measures

Explore our latest results.

In 2022 the Regulator of Social Housing announced a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services.

To do this, they have announced a new suite of Tenant Satisfaction Measures that all Registered Providers of Social Housing must share publicly.

Our performance in these fields is set out below.

Overall satisfaction with the service provided by the landlord
0 %

Keeping properties in good repair:

Satisfaction with repairs
0 %
Satisfaction with time taken to complete most recent repair
0 %
Satisfaction that the home is well-maintained
0 %
Homes that do not meet the Decent Homes Standard
0
Repairs completed within target timescale
0 %

(Target is 20 days)

Maintaining building safety:

Satisfaction that the home is safe​
0 %

Safety checks:

Gas safety checks
100%
Fire safety checks
100%
Asbestos safety checks
100%
Water safety checks
100%
Lift safety checks
100%

Respectful and helpful engagement

Satisfaction that the landlord listens to tenant views and acts upon them:
35%
Satisfaction that the landlord keeps tenants informed about things that matter to them:
60%
Agreement that the landlord treats tenants fairly and with respect:
70%

Effective handling of complaints:

Complaints responded to within Complaint Handling Code timescales:
80%

Responsible neighbourhood management:

Satisfaction that the landlord keeps communal areas clean and well-maintained:
75%
Satisfaction that the landlord makes a positive contribution to neighbourhoods:
64%
Satisfaction with the landlord’s approach to handling anti-social behaviour:
45%
Anti-social behaviour cases relative to the size of the landlord:

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