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Tenant Satisfaction Measures

Explore our latest results.

In 2022 the Regulator of Social Housing announced a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services.

To do this, they have announced a new suite of Tenant Satisfaction Measures that all Registered Providers of Social Housing must share publicly.

Our performance in these fields is set out below.

0 %
Overall satisfaction with the service provided by the landlord

Keeping properties in good repair:

0 %
Satisfaction with repairs
0 %
Satisfaction with time taken to complete most recent repair
0 %
Satisfaction that the home is well-maintained
0
Homes that do not meet the Decent Homes Standard
0 %
Repairs completed within target timescale

(Target is 20 days)

Maintaining building safety:

0 %
Satisfaction that the home is safe​

Safety checks:

Gas safety checks
100%
Fire safety checks
100%
Asbestos safety checks
100%
Water safety checks
100%
Lift safety checks
100%

Respectful and helpful engagement

Satisfaction that the landlord listens to tenant views and acts upon them:
42%
Satisfaction that the landlord keeps tenants informed about things that matter to them:
55%
Agreement that the landlord treats tenants fairly and with respect:
63%

Effective handling of complaints:

Complaints responded to within Complaint Handling Code timescales:
70%

Responsible neighbourhood management:

Satisfaction that the landlord keeps communal areas clean and well-maintained:
68%
Satisfaction that the landlord makes a positive contribution to neighbourhoods:
44%
Satisfaction with the landlord’s approach to handling anti-social behaviour:
35%
Anti-social behaviour cases relative to the size of the landlord:
No ASB cases opened last month
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