Maintenance Responsibilities
Understanding who is responsible for repairs
External Repairs
Our Responsibility
- Outside drains and gullies within the property boundary.
- Roofs, chimneys, downpipes, and gutters.
- Boundary walls and fences separating your home from communal spaces, public footpaths, or roads.
- Maintaining external walls, paths, and steps.
- Outbuildings – sheds, garages.
Your Responsibility
- Keeping drains and gullies clear of debris, fats, and wipes. Clearing minor blockages.
- Maintaining private gardens and balconies or clearing rubbish from them.
- Maintaining patio areas that we didn’t install.
- Any outbuilding we didn’t install.
Walls, windows, doors, floors and other internal repairs
Our Responsibility
- Dealing with damp issues.
- Replacing kitchens and bathrooms when they are past economical repair.
- Front and rear entrance doors including letterboxes (if installed by us) including those in communal areas.
- Repairing or replacing kitchen fire doors.
Window handles and catches.
Large cracks to walls/ceilings.
- Making safe broken glazing in windows/doors and/or boarding up (replacement to be carried out only when a valid crime number is obtained).
- Wall tiles in kitchens and bathrooms when damaged due to wear and tear.
- Loose floorboards or skirting boards.
Your Responsibility
- Helping us to manage condensation within your home, for example using extractor fans, opening vents, and using your heating system.
- Minor repairs to kitchens, such as fixing doors and drawers
- Fitting or replacing draught excluders.
- Lock changes or replacing entry if keys are lost.
- All non-fire rated internal doors and handles;
minor hairline cracks to walls and ceilings.
- All internal decoration.
- Replacing windows or glazing when damaged by neglect or an accident.
- Damaged tiling due to neglect or not fitted by us.
- Floor coverings – laminate, carpet or tiles unless installed by us.
Plumbing and pipes
Our Responsibility
- Leaking hot and cold water pipes.
- Unblocking communal stack pipes.
- Shower repairs if installed us.
- Taps to hand basins, sinks, and baths if installed by us. If these are non-standard and are in need of replacement, these will be replaced with standard taps.
Your Responsibility
- Unblocking toilets, hand basins, sinks and baths.
- Washing machine or dishwasher connections.
- Replacing shower heads, hoses, or plugs.
- Damage to pipes, taps, sinks and baths caused by neglect.
Heating and electrics
Our Responsibility
- Fixed controllable heating systems, gas fired boilers, storage heaters, radiators, and gas supply pipe work.
- Electric immersion heaters fitted to hot water storage cylinders.
- Mains operated fire or smoke alarms installed by us.
- Communal door entry systems and intercoms.
- Air extraction systems.
- Communal TV aerials.
Your Responsibility
- Replacing any type of light bulbs, fluorescent tubes, and starter motors.
- Resetting trip switches.
- Repairs to your own portable heaters or electrical items.
- Regular testing of smoke alarms.
- Front doorbells.
- Phone points or internal TV points.