We always want you to live in a well-maintained property and aim to provide an efficient repairs service that delivers this. If there is a repair needed to your property, it is important to confirm whose responsibility it is – please check the responsibilities section.

If the repair is our responsibility, you can report this to us via email or telephone. You can email your repair request directly to housing@sohoha.org.uk, or call us on 020 7557 7400. If it is an emergency repair (for example an uncontainable leak) it is important that you call us to report this as early as possible.

If there is a repair in your property that is our responsibility, you have a responsibility to inform us so we can fix it quickly and prevent long term damage.

We carry out repairs within the following timescales:

Emergency repairs: within 24 hours

Examples or emergency repairs are burst pipes, leaks, loss of heating and hot water, and blocked drains  or sewers.

Urgent repairs: within 5 working days

Examples of urgent repairs are defective toilet cisterns or overflow, faulty extractor fans or leaking radiator valves.

Routine repairs: within 20 working days

Examples of urgent repairs are dripping/leaking taps, plaster work, tiling, blocked or broken guttering.