Updates – Soho Housing

Mental Health and Wellbeing Support

The Holiday season can be a stressful and difficult time. However there is help available.

Both Camden and Westminster provide mental health and wellbeing support over the Christmas period, primarily through 24/7 crisis lines (Westminster: 0800 0234 650 Camden: 0800 917 3333) and dedicated services like the Camden Crisis Sanctuary, which is open every day of the year, including Christmas Day.

Emergency Mental Health Support in Westminster: https://www.westminster.gov.uk/health-and-social-care/find-mental-health-support-and-resources-our-wellbeing-hub/urgent-and-mental-health-advice-and-support

Emergency Mental Health Support in Camden: https://www.camdenandislingtontalkingtherapies.nhs.uk/camden-islington/crisis-support/

Urgent & Crisis Support (Westminster & Camden)

For urgent help, these services are available 24/7 throughout the Christmas period:
24/7 Mental Health Crisis Line: Call 0800 0234 650 for both Camden and Westminster residents to access specialist support.
NHS 111: If you are unsure or have a non-life-threatening medical need, call 111 or visit the NHS 111 online service.
Emergency Services: In a life-threatening emergency, always call 999 or go to your local A&E department.
Shout: A free, confidential 24/7 text service. Text “SHOUT” to 85258 for support.
Samaritans: Offer free, confidential emotional support 24 hours a day. Call 116 123 or email jo@samaritans.org.
The Coves: These are local community safe spaces offering 1:1 appointments (in person or virtually) from 2pm to 10pm, seven days a week, 365 days a year. See https://www.cnwl.nhs.uk/services/coves

Foodbanks and Support Services

We know that Christmas can put an extra strain on finances and sometimes additional help is needed to help budgets stretch to the New Year. There are a number of local food banks and support services available to help – we have included a few of these below and more can be found via our website .

Please note that it might be useful to check the specific opening hours and procedures of each service by calling up ahead of time. You may also need a referral from another organisation to access a food bank. Many of these services may be closed over the Holiday period.

Food Banks

For a list of foodbanks in Westminster see: www.westminster.gov.uk/cost-of-living-support/food-support-services .

For food support in Camden, use
Camden’s Find Food Support website or call the council on 020 7974 4444 and say “food”

Ask the council if they can provide help with other essentials like clothes or fuel when you contact them about food support.

Emergency Financial Assistance

Westminster: see Emergency Financial Assistance in Westminster or call 020 7641 6000 for emergency help with essential living costs like food, fuel (top-ups for keys/cards), clothing, and essential household items

Camden: see Camden Council Money Advice Service or call 020 7974 4444 to get help with financial difficulty, access money payments, and check your benefit entitlements.·

Soho Housing Hardship Fund

The Soho Housing Hardship Fund can provide small grants and other practical short-term support for households up to £500. There is more information available on our website: www.sohoha.org.uk/residents/you-and-soho-housing/tenancy-support/#hardship

Please contact your housing officer to get help.

Office closed for Holiday Season

Our office will be closed for the holiday season from 5 pm on 24 December 2025 to 9 am on 2 January 2025. If you require an emergency repair during this period, please contact our Emergency line on 020 7557 7400. For all other enquiries, please email housing@sohoha.org.uk. Your email will be responded to on our return.

Join Our Board

We are currently recruiting for key positions on our Board, including Board Chair, Audit and Risk Committee (ARC) Chair, and a Non-Executive Director (Governance) role. We are looking for people who are committed to supporting Soho Housing’s mission and bringing valuable skills and perspectives to guide our strategy, governance, and decision-making.

If you are interested in applying or would like more information, please visit the Page Executive website:

Summer 2025 Newsletter out now

We’re very excited to share our Summer 2025 newsletter with you.

In it you’ll be able to find out more about work to improve your home, how we’ve listened to your feedback to improve our service, tackling tenancy fraud and much more.

The newsletter is available to download and read here.

Soho Housing Spring Newsletter

Read our very first Soho Housing newsletter

All the World’s A Stage

We are delighted to open the doors to ‘All The World’s A Stage’ – an exhibition by Soho Parish School at our GPS gallery. The exhibition will run from the 5th-8th February and will showcase the fantastic work of the budding young artists of Soho Parish School – an important pillar of community and creativity in Soho. The exhibition not only celebrates the works of the young artists, but also acts as a reminder of our mission to protect the residential community of central London. You can find everything you need to know about the gallery and upcoming exhibitions online here

Improving Housing Provision with Westminster City Council

In November, Soho Housing was announced as one of 11 registered providers to partner with Westminster City Council to improve housing provision

We look forward to working with Westminster City Council to deliver on the five themes identified by all housing providers in the borough:

- To form strong relationships amongst partners
- To create affordable housing in the borough
- To ensure a high-quality of service for all residents  
- To provide safe, healthy and secure homes
- To provide local services that address residents’ needs.

To learn more read the Westminster Housing Compact

13.2m loan from MORhomes to support acquisition of new homes

Soho Housing has agreed a £13.2m loan from MORhomes, to support our acquisition of new homes in the capital’s centre #UKhousing

MORhomes is owned by 67 housing associations and offers loans to shareholder housing associations. This is its first loan to a housing association with fewer than 1,000 homes.

The loan will be used to support investment in existing properties, as well as new acquisitions.

Soho Summer Fete July 2024

We were delighted to be part of Soho’s summer fete last Sunday. Thanks to the Soho society for organising such a great event and everyone who came to see us at our stall!