Communicating with You

We have been looking closely at our resident feedback and know that the thing that most of our residents complain about is our communication. You are very clear that we have not been getting back to you quickly enough. That includes returning your phone calls and replying to your emails. 

We are a small organisation and so don’t run a dedicated customer call centre however we do want to improve our performance in this area and so are making a new customer promise to you all.

If your housing officer cannot answer their phone when you call them, they will reply to all voice mails within one working day. All emails will be acknowledged immediately, and a full response sent within five working days. 

We really hope this improves your experience of our service.

Soho Housing June 2023 Affordable Housing Conference

Was it a conference or was it a fiftieth birthday celebration!

Approximately 80 people; stakeholders, staff, residents and board members joined forces in St Anne’s community hall to discuss the pros and cons of living right in the red hot centre of London. We debated the joy of being part of the original 15 minute city alongside the difficulties of noise pollution and lack of green space. Everyone agreed , however difficult it is , we need to find a way to develop more affordable homes  and so we continue looking forward to the next fifty years of Soho Housing delivery. 

Fifty for Fifty keeps on growing

 

The centrepiece of our anniversary celebrations is our Fifty for Fifty initiative to thank our residents who make up the vibrant and diverse fabric that is central London today. We are looking to partner with businesses that would be happy to donate items for our residents to enjoy. We will of course recognise all support on our new website and our social channels, and are excited to share we have already received pledges from some great local organisations including:

Apex Lifts and Escalators Engineers Ltd, Axis Europe Plc, Barclays, Business and Office Cleaning, HR Circle, John Brooks, Masher Brothers Ltd, Potter Raper, RLS law, Savills, Soho Theatre, Swale Heating, The Courtauld Institute of Art, Turnkey Fire Service, Willmott Dixon Holdings Limited. L’Escargot Restaurant and our contractors refurbishing Sandringham Flats, Durkan

 

The newly commissioned series of posters by London based multi-disciplinary artist, D J Roberts, can be seen in the basement of Baaria 78 Charing Cross Road.