At Soho Housing, we are committed to keeping residents informed and making it easier to access information about the services we provide.
STAIRs gives tenants of registered housing providers greater access to information about how their homes and services are managed. From October 2026, housing providers are required to publish key information relating to governance, performance, finances and service delivery, while from April 2027 eligible tenants will be able to request specific information directly from their landlord.
We have created a dedicated STAIRs Resource Page, which brings together useful guidance, frequently asked questions and links to official information to help residents understand their rights and what the new requirements mean for them.
We encourage all residents to visit the page regularly as we continue to add new resources and updates ahead of the implementation of STAIRs.
Visit our STAIRs Resource Page to find out more and access helpful information and guidance.