Social Tenant Access to Information Requirements (STAIRs)

At Soho Housing, we are committed to keeping residents informed and making it easier to access information about the services we provide.

STAIRs gives tenants of registered housing providers greater access to information about how their homes and services are managed. From October 2026, housing providers are required to publish key information relating to governance, performance, finances and service delivery, while from April 2027 eligible tenants will be able to request specific information directly from their landlord.

We have created a dedicated STAIRs Resource Page, which brings together useful guidance, frequently asked questions and links to official information to help residents understand their rights and what the new requirements mean for them.

We encourage all residents to visit the page regularly as we continue to add new resources and updates ahead of the implementation of STAIRs.

Visit our STAIRs Resource Page to find out more and access helpful information and guidance.

Calls claiming to be from Soho Housing asking for WhatsApp Details

We have received a number of reports from residents about scam calls where the caller claims to be from Soho Housing, asking for their WhatsApp number.

These calls are not from us. Soho Housing would not contact you in this way, and we will never ask you for your WhatsApp details over the phone.

What to do if you receive a call like this:

  • Do not share any personal information, including your WhatsApp number.
  • Do not engage with the caller.
  • End the call straight away.
  • If you want to check whether a call was genuine, call our main line on 020 7557 7400.

If you are ever unsure if a call, email or message is from Soho Housing, please contact us directly and we will be happy to check it for you.

Have your say on how residents are involved at Soho Housing. Please join our Focus Groups

At Soho Housing, our residents are at the heart of everything we do. We want to hear from you!

We are looking for residents to take part in one of our upcoming focus groups to help us shape and create our new Resident Engagement Strategy. This is your opportunity to share your views, tell us what matters most to you, and help us understand how we can improve our services and the experience of living in a Soho Housing home.

We want our new strategy to reflect the voices, experiences and priorities of our residents, and your input will play an important part in making this happen.

Choose a session that works for you!

You can choose to attend either of the following sessions:

Online Focus Group

Date: Monday 9 November 2026
Time:  16:00 – 17:30
Location: Online (joining details will be provided)

In-Person Focus Group

Date: Thursday 12 November 2026
Time: 16.00 to 17:30
Location: Soho Housing offices, 18 Hanway Street, London, W1T 1UF

You only need to attend one session, so please choose whichever option works best for you.

 

There’s also a chance to win £100!

As a thank you for giving up your time and sharing your views, all residents who attend a focus group will be entered into a prize draw for the chance to win £100.

 How can you get involved?

If you would like to take part in either session, we would love to hear from you!

Please register your interest by emailing housing@sohoha.org.uk or by contacting us on 020 7557 7400 letting us know which session you would prefer to attend.

 Your voice matters. Your experiences count. Together, we can help shape a better future for Soho Housing residents.

We hope you will join us and be part of the conversation!

 Thank you for helping us make a difference.

 The Soho Housing Team

Have your say on how residents are involved at Soho Housing. Please complete the Resident Engagement Strategy Survey

Soho Housing are writing a new Resident Engagement Strategy. It sets out how residents can have a say in our services and in decisions that affect their homes. 

We know we need to get better at showing residents that we listen and act on what they tell us. This strategy will set out our approach to doing that. 

The draft strategy is built around four themes. Please tell us if these are the right priorities and what you would like us to do. Your answers will shape the final strategy. The survey takes about 5 minutes and closes on Wednesday 21st October 2026. Leave your contact details at the end and you will be entered into a prize draw to win £25. For large print or another language , please contact housing@sohoha.org.uk or 020 7557 7400 

 Please complete the survey by following the link below :